Effective Date: July 10, 2025
I. General Provisions and Agreement Basis
1.1 Agreement Parties
This Agreement is a legal agreement between the user and Beijing Zhixue Yuanjian Management Consulting Co., Ltd. (hereinafter referred to as "we", "the platform" or "the company") regarding the use of website services. All ownership and operating rights of the platform belong to this company.
1.2 Service Overview
We provide voice recognition transcription services based on artificial intelligence technology, including but not limited to:
- Real-time voice recognition and transcription
- Audio file transcription services
- Intelligent meeting recording summarization
- Cloud storage and management
- Supporting hardware device sales and technical support (hardware devices refer to intelligent recording devices with voice pickup functions purchased by users from the company, specific models are subject to product descriptions)
1.3 Agreement Acceptance and Effectiveness
Users are deemed to have fully accepted this Agreement in any of the following circumstances:
- Registering a platform account
- Purchasing our hardware devices
- Using any platform service functions
- Purchasing membership services
Important Reminder: Please read this Agreement carefully, especially the disclaimer clauses, legal application, and dispute resolution clauses marked in bold. If you have any questions about the Agreement, you can consult the platform customer service. Once you start using the services, it means you fully understand and accept all the contents of this Agreement.
1.4 Agreement Updates
- We reserve the right to modify this Agreement at any time
- Major modifications will be notified to users 30 days in advance through website announcements, emails, etc.
- Continued use of services is deemed acceptance of the modified Agreement
- If you disagree with the modifications, users have the right to stop using the services
1.5 Regional Legal Application Principles
Basic Principles:
- Users should comply with the laws and regulations of their country/region
- The platform complies with the laws of the service provision location and data processing location
- When local mandatory laws conflict with this Agreement, local laws shall prevail
- This Agreement is valid without violating local laws
Special Provisions for Users in Different Regions:
Mainland China Users:
- Applicable to relevant laws and regulations of the People's Republic of China
- Including but not limited to: Cybersecurity Law, Data Security Law, Personal Information Protection Law, Civil Code, etc.
- Subject to the jurisdiction of courts with jurisdiction in mainland China
EU Users:
- Comply with the General Data Protection Regulation (GDPR) and relevant EU laws
- Enjoy data subject rights stipulated by GDPR
- Data processing is based on legal grounds
US Users:
- Comply with relevant federal laws and state laws
- California users additionally apply the California Consumer Privacy Act (CCPA)
- Users in other states apply corresponding state consumer protection laws
Users in Other Regions:
- Comply with local data protection, consumer rights protection, and other relevant laws
- Local laws take precedence over the terms of this Agreement
- We strive to ensure that services comply with the legal requirements of major jurisdictions
II. Service Content and Functions
2.1 Core Service Functions
Voice Recognition Transcription Services:
- Support multiple languages and dialect recognition
- Real-time transcription and offline file processing
- Automatic punctuation and paragraph segmentation
- Speaker separation and identification
Meeting Summary Services:
- AI-driven intelligent meeting summaries
- Key topic and decision extraction
- Automatic to-do item organization
- Multiple output format support
Cloud Storage Services:
- Secure encrypted cloud storage
- Multi-device synchronized access
- File classification and search
- Data backup and recovery
Hardware Integration Services:
- Professional recording device sales
- Remote device configuration and management
- Firmware updates and technical support
- Device status monitoring
2.2 Service Availability Commitment
- We are committed to providing 99.5% service availability
- Planned maintenance will be notified to users 24 hours in advance
- Emergency maintenance may cause temporary service interruption
- Force majeure factors may affect normal service operation
2.3 Service Regional Coverage
- Services are provided to users worldwide
- Some features may not be available due to local legal restrictions
- Data processing is carried out in compliance with local laws
- Service quality may vary due to regional network conditions
III. User Account and Rights
3.1 Account Registration Requirements
Basic Requirements:
- Provide true and accurate personal information
- Be at least 18 years old or above the minimum age allowed by local law
- Have full civil capacity
- Comply with the laws and regulations of your country/region
Age Restrictions:
- Minors need guardian consent to use
- Guardians are responsible for the usage behavior of minors
- Specific regions may have stricter age requirements
3.2 Identity Verification
Verification Requirements:
- Basic functions can be used after completing email verification
- Paid services require necessary identity authentication
- Enterprise users need to provide enterprise certification information
- Conduct corresponding identity verification according to local legal requirements
3.3 Account Security
User Responsibilities:
- Protect account password and login information security
- Do not share accounts with others
- Immediately notify us if abnormal activities are discovered
- Be responsible for all activities under the account
Our Security Measures:
- Provide two-factor authentication options
- Automatic alerts for abnormal logins
- Regular security audits and updates
- 24/7 security monitoring
3.4 Membership Rights System
Transcription Duration Quota:
- Different membership levels enjoy different duration quotas
- Excess quota is charged by volume
- Quota usage is displayed in real-time
Cloud Storage Space:
- Different storage capacity is provided according to membership level
- Support elastic expansion
- Data security backup protection
AI Function Permissions:
- Meeting summary and intelligent analysis functions
- Custom vocabulary library
- Batch processing functions
- Advanced API access permissions
Large Model Tokens:
- Large model Tokens are valid for 12 months from the date of purchase and will automatically expire after that
- Cannot be gifted, exchanged for cash, or extended
- The number of Tokens consumed for a single meeting summary is dynamically calculated based on text length, and the rules are subject to the service page announcement
- After Tokens are exhausted, the AI summary function will be suspended and will be restored after renewal
IV. Usage Specifications and Compliance Requirements
4.1 General Usage Specifications
User Commitments:
- Use services only for legal purposes
- Do not infringe on the legitimate rights and interests of others
- Do not upload illegal, harmful, or inappropriate content
- Comply with local relevant laws and regulations
Compliance Obligations:
- Ensure recording behavior complies with local laws
- Obtain necessary recording authorization and consent
- Respect others' privacy rights and portrait rights
- Must not be used for illegal monitoring or eavesdropping
4.2 Content Specifications
Prohibited Content:
- Content that violates local laws and regulations
- Content that infringes on others' intellectual property rights
- Unauthorized recordings containing personal sensitive information
- Pornographic, violent, terrorist content
- Hate speech, discriminatory content
- False information or misleading content
- Spam or malware
4.3 Recording Compliance Requirements
Recording Authorization:
- Ensure appropriate consent has been obtained from recording subjects
- Comply with local laws regarding recording:
- EU and California, US: Explicit consent from all participants is required (written or oral)
- Some US states (such as New York): One-party consent is sufficient for recording (the recording party is a participant)
- Mainland China: Consent is required for recordings involving others' privacy, except for recordings in public places
- Meeting recordings need to inform participants
- Commercial use requires explicit authorization
Privacy Protection:
- Do not record others' private conversations
- Protect personal information involved in recordings
- Comply with local privacy protection laws
- Reasonably use and store recording data
4.4 Prohibited Behaviors
Strictly Prohibited:
- Reverse engineering, cracking, or tampering with services
- Malicious attacks on systems or interference with services
- Batch registration of fake accounts
- Using services for illegal activities
- Spreading viruses or malicious code
- Violating export control or sanctions laws
V. Paid Services and Refunds
5.1 Payment Models
Subscription Services:
- Provide monthly, quarterly, and annual subscription options
- Support automatic renewal and manual renewal
- Prices vary by region, priced in local currency
Pay-as-you-go:
- Excess quota is charged based on actual usage
- Transparent billing standards and real-time bills
- Support prepaid and postpaid models
5.2 Payment and Taxation
Payment Methods:
- Credit/debit cards (global)
- PayPal (supported regions)
- Bank transfer (some regions)
- Local payment methods (such as Alipay, WeChat Pay, etc.)
Tax Processing:
- Prices may include or exclude tax, subject to display
- Handle taxes according to local tax laws
- Provide invoices or receipts that comply with local requirements
5.3 Refund Policy
Refund Rights:
- Unused services can apply for refund within a reasonable period after purchase
- Hardware products are handled according to local consumer protection laws:
- EU users enjoy a 7-day cooling-off period refund right (from the date of receiving hardware devices/activating membership), refunds require that the device is unopened/service is unused
- US users can apply for a full refund for unused membership services within 30 days according to the Federal Trade Commission Rules
- Other regions are subject to local consumer rights laws, with a minimum refund period of no less than 14 days
- Compensation or refund is provided in case of major service failures
Refund Process:
- Apply through customer service or user backend
- Provide necessary supporting materials
- Refund via original payment method after review
- Refund time complies with local legal requirements
Refund Restrictions:
- Consumed service quotas are non-refundable
- Losses caused by violations are not refundable
- Some promotional items may have special refund conditions
VI. Data Processing and Privacy Protection
6.1 Data Processing Principles
Processing Basis:
- Based on the necessity of providing services
- Based on user's explicit consent
- Based on the need to perform contracts
- Based on legal requirements
Data Minimization:
- Only collect data necessary for providing services
- Do not collect information unrelated to services
- Regularly evaluate the necessity of data collection
- Timely delete data that is no longer needed
6.2 Personal Information Collection
We may collect the following information:
- Account information (name, email, phone)
- Identity verification information
- Uploaded audio files
- Transcription results and processing records
- Device information and usage logs
- Payment and transaction information
6.3 Data Usage Purposes
Legitimate Usage Purposes:
- Provide voice recognition and transcription services
- Process user accounts and orders
- Improve service quality and user experience
- Provide customer support
- Prevent fraud and ensure security
- Comply with legal requirements
6.4 Data Sharing and Transfer
Data Sharing Principles:
- Will not sell user personal information
- Only share with trusted third parties when necessary
- Share after obtaining user consent
- Comply with local data protection laws
Cross-border Transfer:
- Adopt appropriate legal mechanisms to ensure compliance
- Implement adequate security protection measures
- Comply with data export regulations
- Protect user data rights
6.5 User Rights
General Rights:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Restrict data processing
- Data portability
- Withdraw consent
Specific Regional Rights:
- EU users enjoy full rights stipulated by GDPR
- California users enjoy rights stipulated by CCPA
- Users in other regions enjoy rights stipulated by local laws
VII. Intellectual Property Protection
7.1 Platform Intellectual Property
Rights We Own:
- Voice recognition algorithms and technology
- Software programs and source code
- User interface and visual design
- Trademarks, trade names, and domain names
- Related patents and trade secrets
7.2 User Content Rights
User Content Ownership:
- Users retain ownership of their uploaded content
- Users authorize us to use their content for the purpose of providing services
- Users have the right to delete their uploaded content at any time
- We will not use user content for other commercial purposes
7.3 Intellectual Property Protection
Infringement Handling:
- Establish a comprehensive intellectual property protection mechanism
- Respond to intellectual property complaints in a timely manner
- Take necessary measures to protect the interests of rights holders
- Take appropriate measures against infringing users
VIII. Disclaimer
8.1 Service Quality Disclaimer
Technical Limitations:
- Voice recognition accuracy is affected by various factors, we do not guarantee 100% accuracy
- AI-generated summaries and analyses are for reference only and do not constitute professional advice
- Service quality may vary due to technical, network, and other factors
- No guarantee that services are completely uninterrupted, error-free, or completely secure
8.2 Content Liability Disclaimer
User Content Liability:
- Users bear full responsibility for the legality of their uploaded content
- Users should ensure they have obtained necessary recording authorization
- We are not responsible for the accuracy or completeness of user content
- We do not bear any legal liability arising from illegal user content
8.3 Third-Party Service Disclaimer
Third-Party Risks:
- Not responsible for the availability or quality of third-party services
- Not responsible for the security of third-party payment services
- Not responsible for third-party links or content
- Users bear the risks of using third-party services themselves
8.4 Hardware Device Disclaimer
Product Liability:
- The performance of hardware devices is affected by the usage environment, and there may be issues such as recording interruption and sound quality degradation. The company shall not be responsible for voice data loss or recognition failure caused by physical device failures
- Devices must comply with technical standards in the user's region (such as EU CE certification, US FCC certification). Users should confirm that device usage complies with local regulations, otherwise the consequences shall be borne by the user
- Global after-sales support scope is subject to official website announcements. Warranty periods vary by region (1 year in mainland China, 2 years in EU, 1 year in US). Human-caused damage is not covered by warranty
IX. Limitation of Liability
9.1 Damage Compensation Limitation
Liability Cap:
- Our total liability is limited to the service fees paid by the user in the past 12 months
- Not liable for indirect losses, consequential losses, loss of profits
- Not liable for business losses caused by service interruption
- Liability limitation applies to the maximum extent permitted by law
9.2 Exemption Circumstances
Circumstances Not Liable:
- Force majeure such as natural disasters, war, terrorism
- Government actions, changes in laws and regulations
- Network attacks, system failures, virus transmission
- Third-party service interruption or data loss
- User violations or operational errors
9.3 Regional Legal Adjustments
Legal Adjustments:
- Some regional laws may not allow complete exemption or limitation of liability
- In such cases, our liability is limited to the maximum extent permitted by law
- Liability stipulated by mandatory legal provisions is not limited by these terms
X. Agreement Termination
10.1 Termination Conditions
Agreement Termination Circumstances:
- User actively applies for account cancellation
- User seriously violates Agreement terms
- Long-term inactive accounts
- Service expires and is not renewed
- We decide to stop providing services
- Termination required by laws and regulations
10.2 Termination Procedure
Termination Process:
- Notify users in advance (except in emergencies)
- Users have the opportunity to appeal or rectify
- Handle data according to local legal requirements
- Handle refunds and settlements
10.3 Consequences of Termination
Post-Termination Handling:
- Users immediately stop using services
- Handle user data according to the data retention policy in Section 10.4
- Users can export data within the specified time
- Rights and obligations between both parties terminate
10.4 Membership Expiry Data Retention Policy
If your membership expires and is not renewed, your data will be handled as follows:
(1) Freezing: From the date your membership expires, your account enters a frozen state. While frozen, you may view, export, and delete your existing meeting data (recordings, transcripts, and AI summaries), but new features such as creating meetings and uploading audio for transcription are paused. All features are restored immediately upon renewal.
(2) Retention Period: After your membership expires, your data will be retained for 180 days. During this period, we will send multiple reminders to your registered email address (including an expiry notice, periodic reminders, and pre-deletion warnings).
(3) Deletion upon Expiry: If the membership is still not renewed after the 180-day retention period, we will delete all of your meeting data, including audio recordings, transcripts, AI summaries, and related index data. Deleted data cannot be recovered.
(4) Restoration upon Renewal: If you renew at any time during the retention period, your account is restored to normal immediately and the retention period resets.
(5) Transition for Existing Users: For users whose membership expired before this policy takes effect, a grace period of no less than 30 days from the policy's effective date will be granted, during which no data deletion will be performed.
If a user cancels (deletes) their account, the above retention period does not apply, and we will delete their personal data in a timely manner in accordance with the Privacy Policy.
XI. Dispute Resolution
11.1 Dispute Resolution Principles
Resolution Procedure:
- Priority is given to friendly negotiation
- If negotiation fails, mediation can be applied for
- Finally resolved through arbitration or litigation
11.2 Jurisdiction and Applicable Law
Mainland China Users:
- Applicable to the laws of the People's Republic of China
- Subject to the jurisdiction of the court where the company is located
- Or submit to the agreed arbitration institution
International Users:
- Priority is given to the laws of the user's location
- Dispute resolution location can be negotiated
- Respect local judicial jurisdiction
11.3 Class Action
Class Action Terms:
- Class action procedures may apply in some regions
- User rights are executed according to local laws
- We respect local judicial procedures
XII. Other Important Terms
12.1 Complete Agreement
This Agreement and related policies constitute the complete agreement, superseding all previous agreements and understandings. Modifications need to be made in writing.
12.2 Severability
If any provision of the Agreement is invalid, other provisions remain valid. Invalid provisions will be replaced with valid provisions closest to the original intent. Does not affect the validity of the entire Agreement.
12.3 Language Versions
This Agreement may be provided in multiple language versions. In case of conflict, the English version shall prevail. Local language versions apply to local users.
12.4 Notification Methods
Effective Notification Methods:
- Website announcements
- Email notifications
- SMS notifications
- In-app message push
Contact Us
Global Customer Service:
Email: info@pulaoecho.com
Appendix: Region-Specific Terms
Mainland China User-Specific Terms:
- Applicable to Cybersecurity Law, Data Security Law, Personal Information Protection Law, etc.
- Data localization requirements are executed according to relevant regulations
- Subject to supervision by relevant regulatory authorities
EU User-Specific Terms:
- Strictly comply with GDPR requirements
- Have the right to complain to regulatory authorities
US User-Specific Terms:
- Comply with relevant federal laws and state laws
- California users enjoy rights stipulated by CCPA
- Please refer to the privacy policy for specific rights
This Agreement was last updated on: July 10, 2025
This Agreement takes effect from the date of publication
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